Sports / Mobile
Your account on beat365 operates under a clear set of terms that govern how we handle your data, your wallet activity, and your access to our lobby — live tables, slots, and sports markets. Availability depends on local law and is open where your region permits.
beat365 sets out these terms so you know exactly what governs your account before you start a session at our live dealer tables or browse the slot rooms. The terms cover how we collect account data, how your wallet interacts with the platform across DANA, OVO, and GoPay, and what steps we follow when a dispute or correction is needed. We do not share your account data with third parties for marketing. Transaction records — including every deposit and withdrawal processed through your chosen local payment rail — are retained according to the period required by the applicable framework, and you can request a copy at any time through the account dashboard. Where a provision in these terms conflicts with a mandatory rule under local Indonesian law, the local rule applies for users in that jurisdiction. We update this policy when our practices change; the version shown on this page is the one in effect for your account right now. If you opened your account from an eligible region, these terms attached at the moment of registration and remain in force for the life of the account.
DANA transactions on your account fall under the wallet-transaction clause of this policy.
OVO deposits and withdrawals are logged as account events and subject to the same retention terms.
GoPay payment records are accessible in your account dashboard under transaction history.
Not every part of your experience falls under the same clause. Understanding where this policy applies — and where it hands off to a third party — helps you know who to contact when something needs resolving. The four areas below cover the main boundaries we draw.
Login credentials, session activity, and account-level permissions are fully within the scope of this policy. Any access dispute — such as a locked account or an unrecognised login — is handled directly by beat365 support under these terms.
Deposits and withdrawals made through DANA, OVO, or GoPay are in scope as account events. beat365 records these on your wallet ledger. The processing infrastructure on the payment provider's side is governed by that provider's own terms, not ours.
Game titles, live dealer streams, and sports market data displayed in the lobby are covered by this policy in terms of fair presentation and accuracy. Content from studios such as Pragmatic Play or Joker operates under their own licensing; we make their games available in our lobby.
Links to external sites, wallet apps, or verification services outside the beat365 platform are outside our policy scope. Once you leave our domain or interact directly with a third-party app, their terms govern the interaction.
These terms are not just obligations — they come with actions you can exercise at any time. You can pull up your transaction history, correct a detail on your profile, or raise a question with our team without waiting for us to prompt you. Log in and open the account dashboard to see your wallet ledger; every DANA, OVO, and GoPay event is listed there with a timestamp and status. If a detail on your account — such as your registered contact or verification information — needs correcting, the edit path is in your profile settings; follow the fields and verification steps shown on screen. For anything that cannot be resolved through self-service, our support team handles policy questions directly. We aim to acknowledge submissions within the response window shown on the support page at the time you write in.
Your full transaction log — deposits, withdrawals, and wallet adjustments — is visible in the account dashboard after login. Filter by date or payment method to find a specific event.
Profile corrections are handled through the account settings page. Follow the on-screen verification steps for any change that affects your identity or payout details.
Submit a policy question through the support form or live chat channel listed on our support page. Reference your account ID so we can pull the relevant records immediately.
To receive a copy of the data we hold against your account, send a written request via the email address on our support page. We will confirm receipt and follow the process outlined under local applicable rules.
For any question that touches these terms — a transaction you want explained, a data request, or a correction you need made — our team is reachable through the channels below. Have your account ID and the relevant transaction reference ready to speed up the process.
Open the chat widget from any page on beat365. State your account ID and the policy topic upfront so we can connect you to the right team without back-and-forth.
Send policy and data requests to our support email listed on the contact page. Include your registered email address, account ID, and a clear description of what you need reviewed or corrected.
Many requests — transaction records, profile updates, wallet history — can be resolved without contacting us. Log in and check the dashboard first; the current state of your account is always shown there.
We keep your account data and session records only for as long as the applicable framework requires, and we apply access controls so only authorised processes can read them. Cookies on beat365 are used for session management and to keep your lobby state — live table or slots — consistent as you move between pages. You can manage cookie preferences through your browser settings. For account security, we ask you to keep your login credentials private; if you suspect unauthorised access, use the account recovery path shown on the login page and contact our support team immediately.
We retain account and transaction data for the period required under applicable law. Once that period passes, records are deleted or anonymised according to our internal data-lifecycle process.
Session cookies keep your lobby state active while you browse. Analytics cookies are only placed with your consent, and you can withdraw consent at any time through your browser or our cookie settings panel.
Login credentials are your responsibility to keep secure. We will never ask for your password through chat or email. If you believe your account has been accessed without your knowledge, contact support immediately via live chat.
To request a change to how we process your data — including objecting to a specific use — send a written request to our support email. We will confirm receipt and respond within the timeframe shown on the contact page.
The questions below cover the points account holders ask us most often about these terms. If your question is not here, reach us through live chat or email and we will get back to you.
The version on this page is always the current one for your account. We update it when our practices change and do not send individual notifications, so checking this page directly is the most reliable way to stay current.
Yes. Send a written request to our support email with your account ID and registered email address. We will confirm receipt and follow the process set out under the applicable local rules for your region.
Wallet and transaction records — including DANA, OVO, and GoPay events — are retained for the period required by applicable law even after an account is closed. You can request a copy before closing by contacting support.
Open your account settings after login and follow the correction fields shown on screen. Changes to identity or payout details require verification steps that are displayed inline. For anything not covered by self-service, contact us through live chat.
These terms apply to any account opened from an eligible region where access is permitted under local law. Availability depends on local rules in your area; the terms attach at registration and remain in force for the account's lifetime.
Start with your account dashboard — every DANA, OVO, and GoPay event is listed there with a timestamp and status. If the record does not resolve your question, contact support through live chat with your transaction reference and account ID ready.